Are responsible for the efficient and profitable operation of their establishments.Controls all financial aspectsEstablishes norms of service to be provided to guests, the standard of housekeeping, food quality, decoration and banquet operations.
Oversee the day-to-day operations of their departments.Resident managers (in large hotels) resolve problems or emergencies round the clock.Under the supervision and guidance of the top management work the various departmental managers.
Front office manager
Oversees the work of receptionists, information clerk, reservation clerk and other services personnel like bell captain, bell boy and doorman.At the reception, the guest ‘checks in’ and are assisted to go with his baggage to the room with bellboys in attendance.Front Office Managerscoordinate reservations and room assignments.
Head each of these specialized kitchens under whose direction the chef de parties turn out exquisite preparations and meals.
The assistant managers
Supervise service in the dining room and other areas of the operation Stewards. Head the restaurant arrangements.See that everything is in order for the food service department. Under the Maitre d’ Hotel are the trained hotel personnel who serve and attend to the guests in the hotel with drinks and food.
Food and Beverage Manager
Plans, organizes and controls the work of the catering departmentDeal with customers in all kinds of dining establishments from small informal diners to large restaurants. The job is very hectic during parties and conventions.
Restaurant and Food Service Managers
Are responsible for stocks of tableware, linens, paper, cleaning supplies, cooking utensils, and furniture and fixtures.Arrange for equipment maintenance and repairs.Maintain records of hours and wages of employees, payrolls, and taxes, etc.
Responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained.They train, schedule and supervise the work of housekeepers, inspect rooms and order cleaning supplies.They work with a team of housekeepers, maids, cleaners, seamstresses. Aesthetic upkeep and maintenance of equipment is often a round the clock. Shift duties are assigned to most of this staff.
They supervise the work of room maidsand linen maids and are in-charge of rooms on a floor.
The Chief Accountant
Is a chartered accountant, has a team of accountants, auditors, cashiers and accounting clerks working in the department. Works directly under the executive manager.
Sales and marketing division works to identify the needs of prospective customers and sell the services which have been developed.
Personnel departmentis engaged in the process of recruiting and training fresh personnel as well as providing in service training.It looks into the personnel needs and requirements of its employees
Key role in the enhancement of profitability of business. Projects growth in terms of business to arranging financial investments is the task of this department.